Conversational, GenAI-Powered IT Support
IT Support Shouldn’t Start With Guesswork
Across organizations, IT teams spend hours chasing down missing details from unclear support requests. Employees submit vague tickets or skip the ticketing system altogether, forcing IT staff to manually interpret, clarify, and re-enter information.
This leads to lost productivity, slow resolutions, and frustrated staff.
Automate Ticket Creation and Empower Your IT Team
Built on Clearscale’s GenAI Workbench, the IT Support Agent automates ticket creation and validation using Generative AI. It engages users through Slack or Teams, gathers complete details with prompts, and auto-generates structured Jira tickets.
Using Amazon Bedrock and a secure, serverless AWS architecture, the IT Support Agent helps teams resolve issues faster, allowing them to spend more time solving problems than deciphering them.
How It Works
Conversational Intake
Employees simply describe their issue in Teams or Slack
Smart Clarification
The GenAI agent prompts for missing details to ensure completeness
Automated Ticketing
A validated Jira ticket is generated instantly and routed to the correct team
Continuous Improvement
GenAI learns from IT feedback to improve accuracy over time
Scalable Design
The GenAI agent is deployed securely on AWS for high reliability and low cost
The Clear Results
hours of IT time
reclaimed weekly
of tickets require no
further clarification
employee support &
ticket resolution
serverless architecture
with AWS integration
See the IT Support Agent in Action
Our engineers thrive on building what others deem impossible on AWS. If you’d like to see how the IT Support Agent can support your needs or explore how our team can build a custom GenAI solution tailored to your unique use cases, let’s talk.